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Our Newsletter

Privacy Policy

Cricket Depot Online (CDO) is committed to ensuring the privacy of our customers'
personal information, and this privacy notice is designed to voluntarily comply with
current privacy legislation.


CDO limits its requests for information to what is required to ensure accurate service.
Most of the information we collect is very basic and is needed to complete a purchase
or provide a refund. Examples of customer information that may be collected include
your name, address, telephone number, email address, credit- or debit-card information,
descriptions of the items requested or purchased, the IP address and operating system of
your computer, and the browser type and version being used.

Navigation Information

Even if you do not make a purchase on our site, we have the ability to track usage of our
web site, including what pages are visited, what products are viewed, and the third-party
sites that led you to www.cricketdepotonline.com. This information is not used to track
information about individuals, but is used at an aggregate level to customize our site,
improve the online experience, and plan advertising and promotions.

Information Voluntarily Provided

There are times when you may provide information to us voluntarily. This occurs when
you provide feedback to us through emails, return forms, letters, telephone calls or
participate on any of our online competitions. We use this information to respond to your
query, to keep track of customer feedback, to improve our service to customers or to pick
a winner for the competitions.

Internet Database

CDO has created an Internet database to allow customers to store their shipping and
billing information, track the status of their order, list previous orders, and retain email
preferences. Registration is entirely voluntary, and you have the ability to correct
or delete the information at any time. This information is accessed through the "My
Account" section of the site.

Marketing Practices

CDO does not sell or otherwise share your personal information with anyone else,
such as advertising agencies or marketing companies. We only send marketing
information to those customers who specifically sign up for our mailing list or are part
of our social media medium. Customers can opt-out of receiving information by using
the "unsubscribe" option in any marketing email that they receive or by changing their
preferences in the "My Account" section of the site.


CDO will share your personal information internally with those staff members who
need it to complete your purchase or carry out your instructions regarding the receipt
of marketing information. Authorized CDO service providers may also have access to
this information in order to carry out their responsibilities directly connected with the
processing of your purchases or handling of customer service issues. Outside of these
activities, we will not disclose your personal information to any third party without your
written consent unless required to do so by law.

CDO keeps your personal information for only as long as required to fulfill the purpose
for which it was collected. In some cases, such as credit- or debit-card purchases, we are
required by law to keep your personal information for a specified period of time. For
those customers who have registered for the mailing list, their personal information is
kept until we are notified that they no longer want their information stored.

CDO, as with many other web sites, makes use of "cookies" to help deliver a better
customer shopping experience. Cookies are alphanumerical identification elements that
we transfer to the hard drive of your computer via your web browser. They enable our
systems to recognise your browser and to offer you valuable services, such as saving the
contents of your shopping basket, to allow you to access your account information, and to
deliver a more personalized shopping experience.


CDO relies on our customers to notify us of any changes in personal information.
Should inaccurate information come to our attention, we will investigate and correct the
information and, if necessary, advise you of the change. Only those staff members who
need your personal information in order to respond to your requests are given access to
it. Employees are provided with training and information regarding the proper handling
of personal information. All information stored in our computer system is protected from
unauthorized access, and information that is stored in document form is kept in secure
locations to prevent access by unauthorized persons.

Transaction Security

In order to make every effort to ensure that your experience on the CDO Online Store is
secure, we use encryption technology to protect you against the loss, misuse or alteration
of your personal information. When you fill out any contact forms or access your account,
a secure server encrypts all of your information through the use of Secure Socket Layers

To be sure you're browsing secure pages for transactions, check your web browser's
status bar (located at the bottom of the window) for the closed padlock icon. This icon
appears in your web browser to tell you that you are viewing a secure web page. Also, all
browsers display an "s" after the "http" (https://) in the web site address to indicate that
you are in a secure environment.